Cancellation & Refund Policy

Last updated: May 2026.

This policy explains how you can cancel an order, when you can return a product, and how refunds are processed. It is part of our Terms & Conditions.

1. Order Cancellation (before dispatch)

You may cancel any order free of charge before it is dispatched from our warehouse. To cancel:

Log in to My Account → Orders → click “Cancel” on the pending order, OR
Email care@lokareimpex.com with subject “Cancel — Order #<ID>” within 12 hours of placing the order.

Once cancelled, prepaid amounts are refunded to the original payment method within 5–7 business days. COD orders simply incur no charge.

2. Cancellation After Dispatch

Once the parcel leaves our warehouse and a tracking ID is generated, the order cannot be cancelled. You may instead refuse delivery from the courier. The parcel returns to us and, on receipt, we refund the order value minus the ₹100 reverse-courier charge.

3. Returns — Hygiene Products (Non-Returnable)

For health and safety reasons, the following items are not returnable once opened or seal-broken — even if unused — once the outer packaging is breached:

All Safease period-care products (sanitary pads, panty liners).
Limark Toothpaste, Aloevera Soap, Herbal Hair Oil, and any other personal-care item that comes into direct skin or oral contact.
Combo packs that contain any of the above.

If the seal is intact and the item is in resaleable condition, the 7-day window in section 4 below applies.

4. Returns — Sealed Limark Supplements (7-Day Window)

Sealed, unopened Limark capsule and herbal extract bottles may be returned within 7 calendar days of delivery for a refund, subject to:

Manufacturer seal intact.
Outer label, box, and tamper-evident strip undamaged.
Original tax invoice and order ID provided.
Item not part of a combo pack.

A reverse-shipping charge of ₹100 is deducted from the refund.

5. Damaged, Defective, or Wrong Item Delivered

If you receive an item that is damaged, defective, or different from what you ordered, email care@lokareimpex.com within 48 hours of delivery with:

Order ID
Photograph of the item showing the damage / defect / wrong product
Photograph of the unopened parcel from outside (for damage-in-transit cases)

We replace the item at no charge or refund the full amount (including the original shipping fee) within 5–7 business days of receiving the claim.

6. How to Initiate a Return

Email care@lokareimpex.com with subject “Return — Order #<ID>” and a brief reason.
Within 2 business days we confirm eligibility and share the warehouse return address.
Ship the item via a tracked courier of your choice, package it securely in the original outer box, and share the courier tracking ID with us.
On receipt at the warehouse and inspection (1–2 business days), the refund is initiated to your original payment method.

7. Refund Method & Timeline

Refunds are processed to the original payment method only. UPI / card / net banking refunds reverse via Razorpay.
COD orders are refunded by NEFT to a bank account you provide.
Razorpay processing time: 5–7 business days from refund initiation.
Bank settlement typically adds another 2–3 days. International cards may take up to 14 days.
The full refund amount appears in your statement once the bank settles it; partial refunds reflect the deducted reverse-courier fee where applicable.

8. Non-Refundable Charges

Reverse-courier fee of ₹100 (where deducted as per sections above).
Original shipping fee — refunded only when the return is due to our error (damaged, defective, wrong item).

9. Contact

Lokare Impex and Marketing Pvt. Ltd.
43, Shiv Chambers, Plot No. 21, Sector No. 11, CBD Belapur, Navi Mumbai – 400614
CIN: U51909MH2022PTC377953
GSTIN: 27AAFCL0403N1ZK
Email: care@lokareimpex.com
Phone: +91 74985 19542